Kumar Ratnam
About Kumar Ratnam
Kumar Ratnam is a Network Specialist II at TELUS, with extensive experience in network engineering and support.
Current Title and Role at TELUS
Kumar Ratnam is currently a Network Specialist II at TELUS, focused on Enhanced Service Activation and Support. He operates from the TELUS office located at 25 York St, Toronto. At TELUS, Kumar handles network configuration, provisioning, and the management of LTE and HSPA services, ensuring reliable backup solutions for primary wireline circuits.
Previous Experience at Mega Financial Group and IBM
Prior to his current role, Kumar served as a Network/Provisioning Engineer at Mega Financial Group for 10 months in 2007 in the Toronto, Canada area. From 2004 to 2006, he was a Network Administrator at IBM in Markham, ON, where he was responsible for network administration tasks and resolving various network issues.
Educational Background
Kumar Ratnam has an extensive educational background in Information Technology and Computer Systems Engineering. He earned a Bachelor of Arts in Information Technology from York University, where he studied from 2003 to 2008. Additionally, he holds multiple certificates from Princeton College, including CCVP, CCIE (Written), CompTIA Security+, and CompTIA A+. Kumar also completed certifications in CCNA, CCNAV, MCSE, and CCNP at Princeton in 2000. Furthermore, he holds a Computer Systems Engineering Technology diploma from Centennial College, obtained after three years of study from 1997 to 2000.
Technical Expertise and Skills
Kumar has significant experience in configuring and managing network equipment, including Cisco GSR 12000, Juniper M10i and M320, and Alcatel 7750 and 7450 core routers. He is proficient in various networking protocols like BGP, OSPF, and EIGRP. His skills also encompass implementing MPLS VPN services for high-profile clients, such as the Government of Canada, Government of Ontario, and Government of Alberta. Kumar has successfully executed network hardware and software upgrades, bandwidth changes, and data center migrations.
Experience with Network Troubleshooting and Coordination
In his professional roles, Kumar has been responsible for troubleshooting and resolving network issues by coordinating with telecom carriers and onsite technicians. He efficiently followed TELUS Test and Acceptance procedures for new circuit testing and service termination. His role at TELUS involves the provisioning and activation of wireless LTE and HSPA services, enhancing network reliability and performance.