Kunal Mahajan
About Kunal Mahajan
Kunal Mahajan is a System Support Specialist at TELUS in Edmonton, Alberta, Canada, with extensive experience in technical support roles and a background in IT education.
Current Role at TELUS
Kunal Mahajan currently works at TELUS as a System Support Specialist in Edmonton, Alberta, Canada. In this role, he has implemented a new ticketing system that reduced response time by 20%. He has also received the 'Employee of the Month' award twice for exceptional customer service. Furthermore, Kunal developed a comprehensive training program for new hires, improving onboarding efficiency.
Past Experience at Canadian Western Bank
From 2019 to 2021, Kunal Mahajan worked as a Technical System Analyst at Canadian Western Bank in Edmonton, Alberta, Canada. During his two-year tenure, he was responsible for troubleshooting technical issues and supporting the IT infrastructure.
Previous Position at Shawcor
Kunal Mahajan was a Desktop Support Specialist at Shawcor from 2018 to 2019. In this role, also based in Edmonton, Canada Area, he focused on providing technical support and resolving desktop-related issues for employees.
Experience at Government of Alberta
From 2016 to 2018, Kunal Mahajan served as an IT Analyst at the Government of Alberta. Working in the Edmonton, Canada Area, he was tasked with managing IT services and troubleshooting technical problems.
Education and Certifications
Kunal Mahajan holds a Fast Track Certificate in Network Technician from the Southern Alberta Institute of Technology, completed from 2015 to 2016. He also earned a Graduate Diploma in Information Security Management from Concordia University College of Alberta in 2015. Additionally, Kunal is certified in ITIL Foundation, enhancing his service management skills.
Volunteer and Community Involvement
Kunal Mahajan actively volunteers as a mentor for IT students at a local community college in Edmonton. In this capacity, he provides guidance and support to aspiring IT professionals, helping them navigate their early careers.
Workshop Presentation
Kunal Mahajan presented a workshop on 'Effective Remote Support Techniques' at a regional IT conference. This workshop provided insights and best practices for delivering efficient remote technical support.