Kwan On, Chris Chan
About Kwan On, Chris Chan
Chris Chan is a Client Care Representative at TELUS in Vancouver, British Columbia, Canada, with over 20 years of experience in product management, sales, and marketing.
Current Role at TELUS
Chris Chan currently serves as a Client Care Representative at TELUS in Vancouver, British Columbia, Canada. In this role, he is responsible for corporate account management which includes tasks such as order fulfillment, invoicing, account modifications, and device provisioning. He also offers monthly detailed account reports covering customer usage, renewal eligibility, and customer detail information. Additionally, Chris promotes TELUS home solutions and mobility solutions to residential customers through outbound and inbound calls, as well as referrals. His role also involves providing post-sales support for TELUS products and services and ensuring excellent customer service by collaborating with internal teams or directing activities to the appropriate department as needed.
Career at RS Components
Chris Chan had an extensive career at RS Components, holding various positions over more than a decade. He served as a Project Manager for the Asia Pacific region from 2018 to 2020 in Hong Kong SAR. Prior to this, Chris was the Product Manager for Greater China + South East Asia for seven months from 2017 to 2018, and the Product Manager for Greater China from 2011 to 2017. He also held roles as Sales Manager for Hong Kong & Taiwan from 2009 to 2011 and Key Account Manager for Hong Kong from 2008 to 2009. This extensive experience at RS Components allowed him to develop strong skills in product and project management, sales, and supplier management.
Early Career and Positions at Arrow Electronics
Before his tenure at RS Components, Chris Chan worked at Arrow Electronics. He started as a Senior Field Sales Representative in 2003 for three months before transitioning to the role of Account Manager from 2004 to 2008 in Hong Kong SAR. These roles enabled him to gain valuable experience in client management and sales, further contributing to his expertise in the electronics and components industry.
Education and Language Proficiency
Chris Chan has a Bachelor's degree in Business Management, General, from RMIT University. His educational background has equipped him with a robust foundation in business concepts and practices. In addition to his academic qualifications, Chris is fluent in English, Mandarin, and Cantonese. This trilingual proficiency allows him to communicate effectively in diverse multilingual environments and enhances his ability to manage and interact with clients and teams from various cultural backgrounds.
Skills and Expertise
Chris Chan brings over 20 years of comprehensive experience in fields such as Product Management, Supplier Management, Project Management, Sales, and Marketing. He possesses strong skills in Digital Marketing, B2B, B2C, Strategic Planning, Business Analysis, Data Analysis, Stakeholder Management, Risk Analysis and Management, Team Leadership, Solution Advice, Process Improvement, Continuous Improvement, Presentation Preparation and Delivery, Interpersonal Skills, and Communication Skills. These skills allow him to excel in his current role and contribute to the success of the organizations he has worked with.