Kyle Hodess
About Kyle Hodess
Kyle Hodess is a Senior TMM/Avaya Cloud Product Manager and Senior Technology Consultant at TELUS in Montreal, Quebec, Canada, with over a decade of experience in telecommunications.
Current Roles at TELUS
Kyle Hodess is currently serving as the Senior TMM/Avaya Cloud Product Manager at TELUS in Montreal, Quebec, Canada. In this position, he is instrumental in enabling the architecture of the Avaya Cloud solution delivered by TELUS. He also works as a Senior Technology Consultant at TELUS, leveraging a breadth of knowledge in telecommunications and cloud-based product management.
Professional Experience at TELUS
Kyle Hodess has a long and varied tenure at TELUS, holding several key positions over a span of more than a decade. He started as a Telecom Diagnostic Tech from 2008 to 2011, followed by a role as a Network Specialist from 2011 to 2014. He then became an Avaya UC Trainer from 2012 to 2021, and an Avaya Engineer/Architect from 2013 to 2021. Each role has contributed to his extensive expertise in telecommunications and cloud solutions.
Early Career Background
Before his long-term commitment to TELUS, Kyle Hodess gathered diverse experience in different industries. He worked as a Doughnut and Coffee Artisan at Krispy Kreme in 2003 for 8 months. He also served as a Telemarketing Agent at AXA Assistance from 2003 to 2005, followed by a tech support role from 2005 to 2007 in Montreal, Canada Area. These early roles helped him build a multifaceted skill set that spans technical support, customer service, and telecommunications.
Educational Background
Kyle Hodess studied at Vanier College, where he pursued a degree in Industrial Electronics and achieved a DEC, completing his studies in 2005. This educational foundation provided him with the technical knowledge needed for his roles in telecommunications and product management.
Expertise in Avaya Solutions
During his time at TELUS, Kyle Hodess has acquired substantial expertise in Avaya solutions. He worked as an Avaya Engineer/Architect for 8 years, where he was pivotal in developing and delivering Avaya Cloud solutions. His role as an Avaya UC Trainer for nearly a decade underscores his deep understanding and capability in training and development within the telecommunications field.