L. Steven Mackay
About L. Steven Mackay
L. Steven Mackay is a Business Analyst at TELUS in Calgary, Canada, with over 25 years of experience in various roles including Problem Analyst, Infrastructure Change Manager, and Project Manager.
Title and Current Position
L. Steven Mackay is currently holding the position of Business Analyst at TELUS, working in the Calgary, Canada Area. He has been with TELUS since January 2017.
Experience at CompuCom
From 2013 to 2016, L. Steven Mackay worked at CompuCom. During his tenure, he served as Problem Analyst and Infrastructure Change Manager. He was involved in a project for Suncor Energy, focusing on problem analysis and infrastructure change management.
Career at EDS
Steven Mackay's career at EDS, an HP Company, spanned multiple roles and periods. He worked as a Project Manager from 2010 to 2011 and as a Business Engagement Analyst from 2008 to 2013 in the Calgary, Canada Area. Before that, he served as Supervisor Service Desk and Service Request (IMAC) from 2002 to 2007 and as Business Transition Analyst from 1999 to 2002, also in Calgary.
Role at SHL / SHL Systemhouse / MCI Systemhouse / MCI WorldCom
Steven Mackay was involved in various capacities at SHL / SHL Systemhouse / MCI Systemhouse / MCI WorldCom from 1992 to 1998. His roles included Service Desk Analyst, Incident/Problem Management, and Business Transition Analyst. This tenure further solidified his experience in service desk management and business transition analysis.
Educational Background
L. Steven Mackay has a diverse educational background. He studied at the DeVry Institute of Technology where he earned a Bachelor of Science in Computer Information Systems between 1987 and 1989. Before that, he attended Acadia University from 1975 to 1980, achieving Bachelor of Arts and Bachelor of Education degrees in History and Education.
Years of Industry Experience
Steven Mackay has accumulated over 25 years of experience across various roles such as Problem Analyst, Infrastructure Change Manager, Project Manager, and Business Engagement Analyst. His extensive background in service desk management and business transition analysis spans multiple companies.