Lana Boucher
About Lana Boucher
Lana Boucher is a Senior Client Service Manager at TELUS in Montreal, with over 25 years of experience in the telecom industry, specializing in the Enterprise market.
Senior Client Service Manager at TELUS
Lana Boucher serves as the Senior Client Service Manager at TELUS in Montreal, QC. She has been with the company since June 2007, during which she has accumulated extensive experience and contributed significantly. Her role involves ensuring client satisfaction and loyalty, excelling in organizational and communicative tasks, and managing client service operations effectively.
Career in Telecom Industry
Lana Boucher boasts over 25 years in the telecom industry, particularly within the Enterprise market. Her long-standing career has been marked by deep expertise in problem analysis and resolution, as well as contract and project management. She is well-versed in coaching and training, which has made her an invaluable asset in various professional settings.
Expertise and Skills
Lana Boucher possesses a diverse skill set, including fluency in English and French, which aids in her communication with a broad client base. Her expertise spans across problem analysis, contract and project management, and coaching and training. Known for her organizational and planning strengths, Lana is a confident decision-maker who thrives in challenging environments and values teamwork.
Experience Across Multiple Sectors
Throughout her career, Lana Boucher has worked in a variety of sectors, including manufacturing, financial, transport, and health. Her wide-ranging experience across these sectors enhances her understanding of distinct client needs and bolsters her ability to manage complex client service scenarios.