La Quenta Drummer
About La Quenta Drummer
La Quenta Drummer is a Learning Services Specialist at TELUS in Charleston, South Carolina, with extensive experience in business process improvement and customer service management.
Company
La Quenta Drummer is currently employed at TELUS as a Learning Services Specialist. She operates out of Charleston, South Carolina, United States, where she applies her expertise in business process improvement and business development.
Title
La Quenta Drummer holds the title of Learning Services Specialist at TELUS. Her role leverages her extensive experience in management and customer service operations.
Professional Background
Before joining TELUS, La Quenta Drummer worked as a Call Center Supervisor at Faneuil Inc for a cumulative eight years across two periods (2012-2015 and 2016-2021). She also held positions at Dominion Virginia Power as an Energy Advisor and Customer Account Manager between 2015 and 2016 in Richmond and Norfolk, Virginia, respectively.
Education and Expertise
La Quenta Drummer earned her Bachelor's Degree in Business Administration and Management, General from the University of Phoenix, where she studied from 2014 to 2017. She completed her high school education at West Orange High School, graduating with a Diploma in 1999. Her education has been crucial in developing her analytical skills and her ability to enhance customer satisfaction.
Skills and Experience
La Quenta Drummer is noted for her strong analytical skills and a proven track record in customer satisfaction. She has considerable experience in business process improvement, business development, and managing contact center operations. Her history of working in management roles underscores her capabilities in enhancing customer service operations.