Laura Dempsey, M Des
About Laura Dempsey, M Des
Laura Dempsey, M Des, is a Senior Service Designer at TELUS with extensive experience in service design and strategic foresight.
Title at TELUS
Laura Dempsey currently holds the position of Senior Service Designer at TELUS. In this role, she applies her extensive experience in service design and strategic foresight to the healthcare sector. Her multidisciplinary background allows her to bring innovative solutions to complex service design challenges.
Previous Experience at Consulting Firms
Laura worked at Davis Pier Consulting as a Service Designer from 2020 to 2021 in the Halifax, Canada Area. Prior to that, she was employed at Idea Couture Inc. as a Senior Strategist, Foresight from 2018 to 2019 and as a Foresight Strategist from 2016 to 2018, each role based in Toronto, Canada Area. Her work at Idea Couture Inc. contributed to the company's thought leadership in strategic foresight and innovation.
Diverse Professional Background
Laura has a diverse professional background that spans design and business. She has held roles in branding and communications at TEC Canada, research at Super Ordinary Lab, and business analysis at C2R Solutions. Additionally, her early career included internships in design and architecture at firms such as Sasaki Associates and Tod Williams Billie Tsien Architects.
Educational Background
Laura holds a Master’s Degree in Strategic Foresight + Innovation from OCAD University. She also achieved a Bachelor of Environmental Design Studies (B.E.D.S.) from Dalhousie University and a Bachelor of Commerce (B.Com.) in Marketing from the University of Calgary. This multidisciplinary education equips her with a unique perspective, combining elements of environmental design, architecture, and marketing.
Research Experience
During her tenure at Super Ordinary Lab, Laura served as a Research Assistant, contributing to various design research projects. This role helped build her strong foundation in research, an essential skill in her subsequent roles in service design and strategic foresight.