Laura Grafton
About Laura Grafton
Laura Grafton is a Communications Manager at TELUS in Vancouver, Canada, with over a decade of experience in community management and customer service.
Communications Manager at TELUS
Laura Grafton currently holds the title of Communications Manager at TELUS, operating in the Vancouver, Canada Area. At TELUS, she develops and implements social media strategies that significantly increase engagement. She brings her expertise to one of the leading telecommunications companies, managing communications for a business with millions of customer connections.
Previous Experience at LUSH FRESH HANDMADE COSMETICS
Prior to her current role, Laura Grafton worked at LUSH FRESH HANDMADE COSMETICS for a total of 10 years in Vancouver, British Columbia. From 2012 to 2017, she served as a Social Media Strategist, and from 2007 to 2012, she functioned as a Customer Care Representative. Through these roles, she honed her skills in social media strategy and customer service.
Bachelor of Arts in History from Simon Fraser University
Laura Grafton pursued her academic studies at Simon Fraser University, where she earned a Bachelor of Arts (B.A.) in History. Her time at the university spanned six years, from 2005 to 2011. This educational background has contributed to her analytical skills and her ability to create well-researched and detailed communications strategies.
Decade of Experience in Community Management and Customer Service
With over a decade of experience, Laura Grafton has established herself as an expert in community management and customer service. She specializes in managing online communities, fostering customer relationships, and executing comprehensive brand communications strategies. Her background is rooted in both social media engagement and direct customer care, making her well-suited for her current role.