Laura Jane Thomson
About Laura Jane Thomson
Laura Jane Thomson is a Client Services Manager II at TELUS in Toronto, Ontario, with extensive experience in customer service and telecommunications.
Title
Laura Jane Thomson currently holds the position of Client Services Manager II at TELUS. Based in Toronto, Ontario, she oversees client relationships, ensuring their needs are met and satisfaction levels remain high.
Professional Background
Laura Jane Thomson has a diverse background in customer service and client management. She began her career at Contour Telecom Management Inc. as a Telecom Program Manager from 1997 to 2000. She then moved to AT&T Canada, where she worked as a Customer Service Coordinator for two years. Returning to Contour Telecom Management Inc., she served as a Customer Service Associate in 2003 before joining Orion Communications as a Customer Service Coordinator. For the last 17 years, she has been with TELUS in various roles, including Client Service Manager I, Service Assurance Account Manager - Central Region, and her current role.
Education and Expertise
Laura Jane Thomson's educational background is rooted in telecommunications and computer technology. She holds a Post Graduate Certificate in Telecom Management from Sheridan College, earned in 1997, and a Systems Analyst Diploma, also from Sheridan College, completed in 1996. These qualifications have equipped her with substantial expertise in Avaya Products, a key aspect of her role at TELUS.
Client Management at TELUS
In her current role as Client Services Manager II at TELUS, Laura is responsible for managing client relationships through formal governance at both operational and executive levels. She conducts regular account and client satisfaction reviews. Moreover, she initiates and champions service improvement plans, ensuring ongoing client loyalty and strong relationships.
Vendor Management Skills
With a robust background in Vendor Management, Laura Jane Thomson leverages her skills to manage day-to-day client advice and support. Her extensive experience in this area plays a crucial role in her ability to instill client loyalty and satisfaction, a core responsibility in her role at TELUS.