Layla Charanek
About Layla Charanek
Layla Charanek is a Fundraising Coordinator at Islamic Relief Canada and a FFH PureFibre Loyalty & Retention Specialist at TELUS, based in Calgary, Alberta, Canada.
Title
Layla Charanek holds the title of FFH PureFibre Loyalty & Retention Specialist at TELUS. In this role, she is responsible for managing customer relationships and retention strategies for TELUS's fibre optic internet services.
Current Roles
Layla Charanek is currently employed at Islamic Relief Canada as a Fundraising Coordinator in Calgary, Alberta, Canada. Additionally, she serves as an FFH PureFibre Loyalty & Retention Specialist at TELUS in Calgary. These dual roles highlight her versatility in both fundraising and telecommunication customer retention.
Previous Experience at TELUS
Layla Charanek's career at TELUS began in 2015, where she worked as a Mobility Loyalty & Retention Specialist I for five years until 2020. Her experience in mobility services provided a strong foundation for her current role in fibre optic loyalty and retention.
Early Career in Sales and Customer Service
Layla Charanek started her career in sales and customer service in 2012. She worked as a Mobility Specialist at Best Buy Canada for one year, followed by a position as a Mobility Sales Rep at Future Shop for two years. This early experience in retail mobility sales laid the groundwork for her expertise in customer service and loyalty.
Education and Sociology Background
Layla Charanek earned a Bachelor of Arts in Sociology from the University of Calgary, where she studied from 2014 to 2018. Her academic background in sociology aids her understanding of community and social dynamics, which is valuable in her fundraising role at Islamic Relief Canada.