Le Khang Nguyen
About Le Khang Nguyen
Le Khang Nguyen is a Business System Analyst II at TELUS in Montreal, Quebec, Canada, with over 20 years of experience in various roles within the company.
Current Role at TELUS
Le Khang Nguyen currently holds the position of Business System Analyst II at TELUS in Montreal, Quebec, Canada. He also serves as a Business Analyst II for the askHR team. His role involves analyzing business systems and processes to improve efficiency and effectiveness within the company.
Previous Roles at TELUS
Prior to his current role, Le Khang Nguyen has a long history with TELUS, having served in several capacities over the years. He was an HR Analyst for the askHR team for 7 years, from 2010 to 2017. Before that, he spent 5 years as a Quality Assurance Coach for the QuEST program, from 2005 to 2010. He also worked as a Customer Service Specialist from 2003 to 2005.
Transition to Business System Analyst
Le Khang Nguyen transitioned from his role as an HR Analyst to a Business System Analyst II within TELUS. This shift allowed him to leverage his extensive experience in human resources and customer service to improve business processes and system efficiencies.
Experience in Quality Assurance
During his tenure at TELUS, Le Khang Nguyen served as a Quality Assurance Coach for the QuEST program for 5 years. In this role, he was responsible for maintaining high-quality standards and ensuring that the company's processes met customer satisfaction benchmarks.
Customer Service Background
Le Khang Nguyen's career at TELUS began with a focus on customer service. He worked as a Customer Service Specialist for 2 years, where he gained invaluable experience in addressing customer needs and providing efficient service solutions.