Le Khang Nguyen
About Le Khang Nguyen
Le Khang Nguyen is a Business System Analyst II at TELUS in Montreal, Quebec, Canada, with extensive experience in various roles within the company.
Company
Le Khang Nguyen is currently employed at TELUS, a prominent telecommunications company in Canada. Based in Montreal, Quebec, Canada, he holds the position of Business System Analyst II - askHR. His work at TELUS demonstrates a long-term commitment to the company, having been with them in various roles since 2003.
Title
Le Khang Nguyen currently serves as Business System Analyst II - askHR at TELUS. This role involves overseeing and enhancing customer experience by integrating main P&C stakeholders into the ticketing system. In addition to his analytical responsibilities, he mentors team specialists and consults on their projects.
Education and Expertise
Le Khang Nguyen holds a degree from Université du Québec à Montréal, which has provided a strong foundation for his career in business analysis, human resources, and customer service. His background and technical capabilities have contributed significantly to his current title and responsibilities.
Career Background
Le Khang Nguyen has a rich professional history at TELUS, where he has held multiple roles over the years. Previously, he worked as an HR Specialist - askHR from 2010 to 2017 and Quality Assurance Coach from 2005 to 2010. From 2003 to 2005, he served as a Customer Service Specialist. His evolving responsibilities reflect his growing expertise and contributions to the company.
Achievements
One of Le Khang Nguyen's notable achievements includes playing a key role in integrating main P&C stakeholders into the ticketing system to enhance customer experience and foster better collaboration. Additionally, his technical capabilities and increasing responsibilities led to a job title realignment, better reflecting his evolving role. He is also recognized for mentoring team specialists and guiding their projects.