Leighanne W.
About Leighanne W.
Leighanne W. is a Customer Sales & Service Representative at TELUS in Toronto, Canada, with a background in customer service roles at IKEA and a strong academic foundation from York University and Seneca College.
Title
Leighanne W. is a Customer Sales & Service Representative at TELUS, working in the Toronto, Canada area.
Professional Experience at TELUS
Leighanne W. currently serves as a Customer Sales & Service Representative at TELUS. Her responsibilities include handling billing, account maintenance, and collecting overdue accounts in accordance with established procedures. Additionally, she provides support in troubleshooting, account provisioning, and wireless product usage for both customers and the front-line retail team. Notably, she has achieved an average customer satisfaction rating of 95%, surpassing company targets.
Previous Experience at IKEA Group
Leighanne W. worked at IKEA Group in two key roles. From 2005 to 2007, she was a Check-out Services Coordinator, responsible for managing cashier operations and customer service at checkout. Prior to that, she briefly served as a Cashier in 2005 for five months.
Education and Expertise
Leighanne W. has a robust educational background. She studied at York University, where she completed a Bachelor of Arts (B.A.) in History from 2002 to 2007. Before that, she studied at Seneca College of Applied Arts and Technology, achieving an Ontario College Diploma in Liberal Arts and Sciences, General Studies and Humanities from 1999 to 2002.
Training and Mentorship Contributions
Leighanne W. plays an active role in training and mentoring within her current position. She facilitates job shadowing and coaching sessions for both new and tenured client care agents, helping to enhance their skills and performance in customer service and sales.