Leona Dinsdale
About Leona Dinsdale
Leona Dinsdale is a Store Manager at TELUS in Chilliwack, British Columbia, Canada, with a history of progressive roles within the company and a track record of improving customer satisfaction and community engagement.
Title
Leona Dinsdale currently holds the position of Store Manager at TELUS, located in Chilliwack, British Columbia, Canada.
Career at TELUS
Leona Dinsdale has amassed extensive experience at TELUS over the years. Initially starting as a Sales Representative from 2008 to 2012 in Winnipeg, Manitoba, she then became a Store Manager in Brandon, Manitoba from 2012 to 2015. From 2015 to 2018, she served as a Sales Representative once again in Winnipeg, before moving to Chilliwack, where she worked as Assistant Manager from 2018 to 2020. Leona is currently the Store Manager in Chilliwack, a position she has held since 2020.
Customer Satisfaction Initiatives
As the Store Manager in Chilliwack, Leona implemented a customer feedback system that led to a 15% improvement in customer satisfaction scores within the first year. This initiative demonstrates her focus on enhancing the customer experience and her commitment to operational excellence.
Community Outreach and Development Programs
Leona organized and led a community outreach program in Chilliwack that partnered with local schools to provide technology workshops for students. This initiative aimed to equip students with essential technological skills and strengthen community ties with TELUS.
Awards and Recognition
In 2021, Leona received the TELUS Leadership Excellence Award in recognition of her outstanding performance and effective team management. This award highlights her leadership capabilities and dedication to achieving excellence within her team.
Professional Certifications
Leona is certified in Advanced Retail Management from the Retail Council of Canada. This certification underscores her expertise in managing retail operations and her commitment to continuous professional development.
Mentorship and Leadership Development
Leona mentors new store managers across British Columbia through TELUS's internal leadership development program. Her role in mentoring underscores her commitment to developing future leaders and sharing her extensive knowledge and experience.