Leonce H. Mbianda (Oiq Jr Eng)
About Leonce H. Mbianda (Oiq Jr Eng)
Leonce H. Mbianda is a Technical Support Agent at TELUS in Ottawa, Canada, with extensive experience in technical support and biomedical engineering.
Current Role at TELUS
Leonce H. Mbianda is currently employed as a Technical Support Agent at TELUS, based in the Ottawa, Canada area. Within his role, he provides first-level technical support for PS Suite EMR at Telus Health. His responsibilities include troubleshooting IT equipment, documenting issues in Salesforce, and ensuring customer satisfaction through follow-ups to make sure solutions are properly understood.
Previous Experience in Technical Support
Before joining TELUS, Leonce worked as a Technical Support Representative at Altima from 2018 to 2019 and at Upclick from 2016 to 2017, both roles located in Montreal, Canada area. His duties involved providing technical assistance, resolving customer issues, and ensuring the smooth operation of technical systems.
Background in Medical and Dental Engineering
Leonce has extensive experience in the biomedical engineering field. He served as a Dental Field Service Engineer at FONA Dental under the Sirona Dental System Group from 2013 to 2015. Earlier, he was a Medical Engineer at Imperial College Healthcare NHS Trust in London, United Kingdom, from 2012 to 2013, and trained as a Medical Engineer at Saint Mary's Hospital from 2010 to 2011.
Educational Qualifications
Leonce has pursued a diverse range of educational qualifications. He studied Computer Systems Networking and Telecommunications at Collège de Maisonneuve (2018-2019) and Mechatronics, Robotics, and Automation Engineering at Collège Ahuntsic in 2018. Additionally, he completed a Gestion de projet module in Engineering/Industrial Management at École de technologie supérieure in 2017. He holds a Master of Science (MSc) in Medical Engineering from The University of Hull (2009-2010). He studied Telecommunications Engineering at Università degli Studi di Parma (2000-2006).
Professional Membership and Philosophy
Leonce H. Mbianda is an active member of l’Association des Physicians et Ingénieurs Biomédicaux du Québec (APIBQ). He believes in the philosophy that 'KNOWN IS A DROP & AN UNKNOWN IS AN OCEAN,' reflecting his commitment to continuous learning and professional development.