Lesley Sy
About Lesley Sy
Lesley Sy is a Senior Systems Analyst at TELUS in Vancouver, with over a decade of experience in contact center solutions using Genesys and Nuance products.
Current Position at TELUS
Lesley Sy holds the position of Senior Systems Analyst at TELUS in Vancouver, British Columbia, Canada. In this role, she is responsible for overseeing the strategy, design, development, and support of contact center solutions. Her work involves extensive use of Genesys and Nuance products.
Educational Background
Lesley Sy has a Bachelor of Science in Computer Science, which forms the foundation of her technical expertise. Her academic background is focused on computer and information technology, providing her with the necessary skills and knowledge to thrive in her field.
Experience in Contact Center Solutions
With over a decade of experience, Lesley Sy specializes in the strategy, design, development, and support of contact center solutions. Her proficiency extends to the use of Genesys and Nuance products to create effective and efficient systems.
Proficiency in Interactive Voice Response (IVR) Applications
Lesley Sy architects, designs, and develops Interactive Voice Response (IVR) applications using technologies such as Java EE, Java, and VXML. Her expertise in these technologies allows her to create robust and scalable IVR solutions.
Leadership and Mentorship
In her role at TELUS, Lesley Sy leads and mentors other developers within her team. Her leadership ensures that best practices are followed, and her experience helps guide team members in developing and configuring sophisticated voice and eService applications.