Lindsay Neilson
About Lindsay Neilson
Lindsay Neilson is the Strategic Program Director for Customer Solutions Delivery & Enablement at TELUS, with a background in business consulting and market management.
Title and Role at TELUS
Lindsay Neilson is the Strategic Program Director for Customer Solutions Delivery & Enablement at TELUS. In this role, Lindsay focuses on overseeing strategic programs that enhance customer solutions. The position involves collaborating with cross-functional teams to drive impactful initiatives, ensuring the smooth delivery and enablement of customer solutions.
Previous Experience at TELUS
Prior to the current role, Lindsay Neilson has held multiple positions at TELUS. From 2017 to 2022, Lindsay worked as a Business Consultant for Customer Solutions Delivery in Calgary, AB. Before that, Lindsay was a Sr. Market Manager in Mobility Marketing from 2015 to 2017. These roles provided extensive experience in customer solutions and market management.
Earlier Career
Before joining TELUS, Lindsay Neilson worked in various roles across multiple industries. From 2005 to 2007, Lindsay was an Inside Sales Coordinator at GE Capital Solutions. Lindsay also worked as a Customer Service Rep at the Royal Bank of Canada from 2004 to 2005. These roles contribute to a diverse professional background in sales and customer service.
Education and Certifications
Lindsay Neilson achieved a Bachelor of Commerce from the University of Victoria, completing the program from 1998 to 2003. Additionally, Lindsay holds a Project Management Professional (PMP) certification from the Project Management Institute, demonstrating expertise in project management methodologies.
Key Achievements at TELUS
At TELUS, Lindsay Neilson led a cross-functional team to implement a new customer engagement platform, which resulted in a 20% increase in customer satisfaction scores. In 2021, Lindsay received the TELUS Leadership Excellence Award for outstanding contributions to customer solutions delivery. Furthermore, Lindsay developed and launched a mentorship program to support the professional growth of junior employees in the Customer Solutions Delivery & Enablement department.
Speaking Engagements
Lindsay Neilson presented at the 2022 Canadian Telecom Summit on the topic of 'Innovative Strategies for Customer Solutions Delivery.' This presentation highlighted Lindsay's expertise and thought leadership in customer solutions delivery within the telecom industry.