Lisa Delaney
About Lisa Delaney
Lisa Delaney is a Learning Specialist at TELUS with over 15 years of experience in instructional design, project management, and facilitation.
Company
Lisa Delaney is a Learning Specialist currently working at TELUS. She plays a pivotal role in shaping and implementing large-scale training initiatives at the company. Lisa collaborates with cross-functional teams to ensure learning solutions are aligned with organizational goals and business needs.
Title
Lisa Delaney holds the title of Learning Specialist at TELUS. In this capacity, she manages and executes strategic plans for educational projects. Her role encompasses a variety of responsibilities, all geared towards enhancing the company's training and development programs.
Education and Expertise
Lisa Delaney studied at Seneca College, where she achieved a degree in Adult Education and Training. Additionally, she earned a B.A. in History and Sociology from the University of Toronto. With over 15 years of experience, Lisa has built a robust skill set in instructional design, micro-learning, project management, facilitation, and vendor relations.
Strategic Planning and Execution
At TELUS, Lisa Delaney is responsible for the strategic planning and execution of large-scale training initiatives. She works through all stages of the project life cycle, ensuring that learning solutions are both strategic and effective. Her efforts support the alignment of these initiatives with the overall business needs and direction of the organization.
Mentorship and Coaching
Lisa Delaney mentors and coaches new designers through the training and development life cycle. Her guidance helps new team members navigate through various phases of learning project implementation, ensuring consistency and quality in their work. Her mentorship has been instrumental in building a skilled and knowledgeable team.
Gamification Project Leadership
Lisa Delaney led a gamification project that successfully aligned vendor content creation processes with TELUS standards. She set up a communication strategy that included socialization with both management and agents. This project was key in streamlining processes and enhancing engagement within the team.
Team Engagement Initiatives
Through a targeted engagement project, Lisa Delaney increased team engagement from 51% to 100% in one year. This initiative focused on fostering a more collaborative and motivated work environment, demonstrating her ability to drive significant positive change within her team.