Lisa Holland
About Lisa Holland
Lisa Holland is a Senior Business Analyst at TELUS, with a diverse background in customer service and business analysis. She actively participates in community boards and has a unique hobby of collecting prescription eye glasses.
Current Positions
Lisa Holland currently holds dual roles in distinct companies. At Indigo in Red Deer, Alberta, Canada, she works as a Customer Service Representative. Concurrently, she occupies the position of Senior Business Analyst at TELUS, working remotely. This combination of roles underscores her versatility and capacity to manage diverse professional responsibilities.
Previous Experience at TELUS
Before her current role, Lisa Holland accumulated extensive experience at TELUS. From 2014 to 2018, she served as a Business Analyst II for a span of four years in Canada. Prior to that, she worked as a Mobility Frontline Representative from 2008 to 2014 in Ontario, providing customer support and services. This long tenure at TELUS showcases her growth within the company and her deep familiarity with its operations.
Educational Background
Lisa Holland has a solid educational foundation from Seneca College of Applied Arts and Technology, where she studied Esthetics & Spa Management and earned a College Diploma from 2006 to 2008. Additionally, she completed a Business Analyst Certificate in Business Administration and Management, General from Seneca College. These qualifications reflect her commitment to both specialized and broad-based education.
Professional Certifications
Lisa Holland is distinguished by her professional certifications. She holds ITIL v3 2011 certifications in Foundations, Service Operations, and Continual Service Improvement. Additionally, she is a Lean Six Sigma Purple (Yellow) Belt certified professional. These certifications demonstrate her expertise in IT service management and process improvement methodologies.
Community Involvement
Lisa Holland actively contributes to her community by serving on two boards: TELUS Community Ambassadors of Red Deer and Red Deer Ride for Dad. Beyond her board roles, she volunteers, fundraises, and collects for various charities, showcasing a strong commitment to community service. Her involvement reflects a dedication to leveraging her skills and resources for social good.