Lisa Locke
About Lisa Locke
Lisa Locke is the Team Manager Customer Excellence at TELUS in Barrie, Ontario, Canada, with a background in various roles including Executive Assistant and Franchise Coordinator. She holds an Honours Diploma in Hotel and Resort Administration from Georgian College and has received the TELUS CHLOE Award for Community Champion in 2019.
Company
Currently working at TELUS as the Team Manager for Customer Excellence in Barrie, Ontario, Canada. The role focuses on enhancing customer service quality and supporting team members in achieving success.
Title
Lisa Locke holds the position of Team Manager for Customer Excellence at TELUS. This role involves managing a team to ensure high performance and customer satisfaction.
Education and Expertise
Lisa Locke earned an Honours Diploma in Hotel and Resort Administration from Georgian College, where she studied from 1997 to 2000. Additionally, she is certified in coaching through the Ready Set, Coach program, contributing to her ability to support and develop team members effectively.
Background
Lisa Locke's professional journey includes experiences across various industries. She served as an Executive Assistant to the Chief of Staff on a contract basis at Royal Victoria Regional Health Centre in 2008. From 2005 to 2007, she worked as a Franchise Coordinator at Mac's Convenience Stores Inc. Also, she was the Business Owner of Assistant in a Minute - Virtual Assistant Services for seven years. Prior to that, she was an Assistant to the VP of Customer Service at Metro Toronto Convention Centre from 2000 to 2005.
Achievements
Lisa is a recipient of the TELUS CHLOE (Connections Honours Leaders of Excellence) Award for Community Champion in 2019. She has also served as Treasurer on the Board of Directors for a non-profit organization and contributed to reviewing contract bids and approvals for large scope projects.