Lisa Richardson
About Lisa Richardson
Lisa Richardson is the VP of Customer Experience, Mobility at TELUS, leading a team of approximately 5,000 members in Toronto, Canada. She has extensive experience in customer marketing and business development, having previously worked at Procter & Gamble and held various leadership roles at TELUS since 2000.
Current Role at TELUS
Lisa Richardson currently serves as the Vice President of Customer Experience, Mobility at TELUS in the Toronto, Canada area. In this role, she leads a team of approximately 5,000 team members both onshore and offshore. Richardson spearheads initiatives aimed at transforming TELUS Mobility’s customer service model into a proactive, customized experience.
Previous Roles at TELUS
Before her current role, Lisa Richardson held several key positions at TELUS. From 2012 to 2015, she was the General Manager of BLACKS and Vice President of TELUS. Prior to that, she was the Vice President of Web & Direct Channels from 2008 to 2011. She also served as Director of Trade Marketing from 2004 to 2005 and covered various roles within customer marketing, corporate governance, and marketing planning from 2000 to 2003. She joined the company in 2000 when it was ClearNet.
Experience at Procter & Gamble
Lisa Richardson spent eight years at Procter & Gamble, where she held various roles in sales, account management, and channel marketing. Her tenure from 1992 to 2000 provided her with extensive experience in customer marketing and business development.
Educational Background
Lisa Richardson has a distinguished educational background. She holds a Bachelor of Commerce degree in Finance and Marketing from Queen's University, completed in 1992. She has also undertaken executive development programs at prestigious institutions such as the University of Toronto's Rotman School of Management (2009-2011), INSEAD (2008), Stanford University Graduate School of Business (2023), and Harvard Business School (2018).
Community Involvement
Beyond her professional responsibilities, Lisa Richardson is actively involved in the community. She serves as a board member for Habitat for Humanity GTA. In her personal life, she enjoys traveling, running, and spending time with her family at their cottage.