Ljiljana Vujnovic Ilic, P.Eng, Pmp, Csm, Itil V3, Csa
About Ljiljana Vujnovic Ilic, P.Eng, Pmp, Csm, Itil V3, Csa
Ljiljana Vujnovic Ilic is a Senior Leader (Senior Product Manager) at TELUS, specializing in cloud-based managed services.
Company
Ljiljana Vujnovic Ilic currently works at TELUS, a Canadian telecommunications company, where she serves as the Senior Leader (Senior Product Manager) for Cloud-Based TELUS Managed Services. Her tenure at TELUS spans several roles, having previously worked as Senior Program Manager (Project Director) and Program Leader/Senior IT Project Manager for large complex deals implementation, as well as Project Manager II and RF/MW Engineer. Prior to her time at TELUS, she worked at Clearnet as an RF Engineer.
Title
Ljiljana Vujnovic Ilic's current title is Senior Leader (Senior Product Manager) for Cloud-Based TELUS Managed Services. In this role, she oversees the strategic planning and delivery of cloud-based managed services, including the evolution of ServiceNow, uCPE, and Marketplace offerings. She has extensive experience in managing and implementing large and complex deals.
Education and Expertise
Ljiljana holds several certifications and degrees that showcase her diverse expertise. She has an Electrical and Electronics Engineering degree from the University of Belgrade, and she has completed the MBA Essentials for Managers (Mini MBA) from the University of Toronto - Rotman School of Management. Her additional certifications include being a Professional Engineer (P. Eng) from Professional Engineers Ontario, a Project Management Professional (PMP) from Project Management Institute, a Certified Scrum Master (CSM) from Scrum Alliance, an ITIL V3 certification from AXELOS, and a Certified System Administrator from ServiceNow. She also earned a Lean Six Sigma (LSS) Purple Belt from TELUS.
Career Background
Ljiljana Vujnovic Ilic has had a progressive career at TELUS, where she has served in various capacities over the years. From 2007 to 2012, she was a Project Manager II, followed by her role as Program Leader/Senior IT Project Manager for large complex deals implementation from 2012 to 2016. She was then promoted to Senior Program Manager (Project Director) for large complex deals from 2016 to 2019. Since 2019, she has been the Senior Leader (Senior Product Manager) for Cloud-Based TELUS Managed Services. Her early career includes a 7-year stint as an RF/MW Engineer at TELUS Mobility and a 3-year role as an RF Engineer at Clearnet.
Achievements
In her role at TELUS, Ljiljana has significantly contributed to the strategic planning and delivery of cloud-based managed services. She has been instrumental in setting up competitive differentiation strategies, benchmarking against competitors, and boosting product profitability through competitive price structures. She has supported the RFP response process and delivered tactical and strategic recommendations based on revenue generation and product KPI targets. Additionally, she has organized training and mentorship sessions for staff performance management and improvement.