Lorens Kresic
About Lorens Kresic
Lorens Kresic is the Client Service Manager at TELUS, with over 17 years of experience in various managerial roles within the company.
Current Role at TELUS
Lorens Kresic holds the position of Client Service Manager at TELUS. In this role, he oversees client service operations, ensuring the efficient and effective delivery of services to clients. His responsibilities include managing client relationships, overseeing service delivery teams, and ensuring client satisfaction with TELUS services.
Previous Roles at TELUS
Lorens Kresic has a rich history with TELUS, having held several key roles over the past 17 years. These roles include Project Manager II from 2004 to 2006, Priority Manager/Team Lead in Service Delivery East from 2003 to 2004, and Implementation Manager from 2001 to 2003. Throughout these positions, he has built extensive expertise in project management, service delivery, and team leadership.
Experience in Service Delivery and Project Management
Lorens Kresic's career at TELUS is marked by significant experience in service delivery and project management. Starting as an Implementation Manager in 2001, his role evolved to include overseeing service delivery operations, particularly in the Eastern region. His tenure as Project Manager II and Priority Manager/Team Lead further strengthened his project management skills and his ability to lead teams.
Client Services Expertise
With extensive experience as a Client Service Manager, Lorens Kresic specializes in managing client relationships and ensuring high levels of client satisfaction. His expertise in service delivery and team leadership enables him to effectively oversee client service operations, ensuring that clients receive timely and efficient services from TELUS.
Role in Eastern Region Service Delivery Operations
Lorens Kresic has played an important role in the service delivery operations of TELUS in the Eastern region. As Priority Manager/Team Lead in Service Delivery East, he was responsible for leading teams and ensuring seamless service delivery. His efforts contributed significantly to the operational efficiency and client satisfaction in this region.