Lori Robertson
About Lori Robertson
Lori Robertson is a Senior Business Systems Analyst at TELUS, specializing in user-centric continuous improvement with over 20 years of IT experience.
Company: TELUS
Lori Robertson currently works as a Senior Business Systems Analyst at TELUS, specifically within the Network Service Intelligence department. Based in Calgary, Alberta, Canada, her role involves optimizing business systems to improve network service operations. Her extensive experience in IT and business systems analysis contributes to the strategic goals of TELUS, aligning technology solutions with business needs.
Previous Roles at TC Energy
Lori Robertson held multiple senior roles at TC Energy from 2000 to 2021. Her roles included Manager of IS Client Experience (2017-2021), Manager of IS Application Maintenance and Support (2014-2017), and Operations Lead for both IS Corporate Services and Energy (2012-2014) and IS Enterprise Content and Collaboration (2000-2012). These positions were all based in Calgary, Alberta, Canada. Throughout her tenure, she focused on nurturing client relationships, maintaining and supporting enterprise applications, and leading key operational functions.
Other Professional Experience
Before joining TELUS, Lori Robertson worked as a Usability Analyst at Erickson Group in 2011 and Prairie Sun Creations Inc. from 2010 to 2011. She was also the Business Owner and Consultant at Xtreme Web Design for 18 years from 2000 to 2018. Earlier in her career, she served as a Web Specialist at NrG Information Services (1998-2000) and a Copywriter at Bell Media (1994-1996). These roles helped build her expertise in IT, web design, usability analysis, and content creation.
Education and Expertise
Lori Robertson’s educational background includes certifications in Project Management, Web Design, and Broadcast Journalism. She earned her Project Management Associate's Certificate from McMaster University (2008-2009), a Web Design Certificate from The University of Calgary (2004-2006), and studied Broadcast Journalism at Columbia Academy of Radio, Television & Recording Arts (1992-1993). Her formal education complements her over 20 years of IT experience, with a focus on continuous improvement and user-centric design.
IT Experience and Specializations
With over 20 years of experience in IT, Lori Robertson specializes in reducing downtime and enhancing user satisfaction through effective technology adoption. She actively seeks innovative opportunities in fast-paced environments and excels in synergizing people as the 'voice of the customer' to challenge the status quo. Her leadership style, characterized by curiosity, empathy, and optimism, focuses on unlocking team potential and driving continuous improvement.