Lory P.
About Lory P.
Lory P. is the Marketing Communications Manager (Brand & Customer Experience) at TELUS in Toronto, Ontario, with extensive experience in marketing roles and a strong background in customer engagement and satisfaction strategies.
Company
Lory P. is currently employed at TELUS, a prominent telecommunications company in Toronto, Ontario, Canada. She serves as the Marketing Communications Manager, specifically focused on brand and customer experience.
Title
Lory P. holds the title of Marketing Communications Manager (Brand & Customer Experience) at TELUS. Her role involves managing brand communications and enhancing customer experience strategies.
Previous Roles at TELUS
Before her current role, Lory P. worked as a Marketing Communications Specialist (Brand & Customer Experience) at TELUS from 2018 to 2021. During her tenure, she developed key strategies to improve customer satisfaction and engagement.
Professional Experience
Lory P. has accumulated extensive professional experience in marketing and communications. She worked at Holiday Inn Toronto Yorkdale in various roles, including Senior Marketing and Sales Coordinator in 2018, Marketing and Sales Coordinator from 2015 to 2016, Social Media Coordinator from 2014 to 2016, and Marketing Lead - Social Committee from 2013 to 2016. She also served as a Guest Services Agent at the same establishment from 2013 to 2015. Prior to these roles, she was the International Market Manager & Marketing Assistant at Renova SA in Lisbon, Portugal for 10 months in 2017. Additionally, she has experience as a Guest Services Representative / Box Office Cashier / Floor Staff at Cineplex Entertainment | SilverCity Yorkdale from 2009 to 2012 and as a Receptionist/Greeter at Don Valley North Toyota from 2008 to 2010.
Education and Expertise
Lory P. has a diverse educational background. She completed her Honours Bachelor of Arts (B.A.) at York University from 2009 to 2013. She also pursued an Honours Bachelor of Arts (B.A.) at Nanyang Technological University in 2012 for 11 months. Additionally, she achieved a French Language Certificate through the Explore Program at Université de Sherbrooke in 2013 for 11 months. She further enhanced her expertise with a professional certification in Digital Marketing from the University of Toronto in 2020.
Achievements
Lory P. has been recognized for her outstanding contributions in the field of marketing. At TELUS, she led a team that successfully launched a major rebranding campaign, resulting in a 15% increase in customer engagement. She also developed a customer experience strategy that improved satisfaction scores by 20%. In 2020, she received the TELUS Marketing Excellence Award for her exceptional work. She has published an article on digital marketing trends in the telecommunications industry and regularly mentors junior marketing professionals. Additionally, she organized and hosted webinars on brand management and customer experience, attracting over 500 participants.