Lucia Henzel
About Lucia Henzel
Lucia Henzel is a Senior Product Owner at TELUS with extensive experience in product management and digital operations.
Company
Lucia Henzel currently holds the position of Senior Product Owner at TELUS. Her role focuses on leading a cross-functional team comprising designers, developers, and QA engineers to enhance security, convenience, and user satisfaction with digital products.
Title
Lucia Henzel serves as a Senior Product Owner at TELUS, where she contributes to the strategic direction and execution of digital products. Her responsibilities include working with cross-functional teams to ensure product quality and effectiveness.
Background
Lucia Henzel has accumulated extensive experience in the telecommunications and media industries. Starting her career in sales at Bell, she transitioned through various roles such as Product Manager and Digital Media Manager. Her career has included terms at Corus Entertainment, CBC, Rogers Communications, and her current position at TELUS. This diverse background has equipped her with a thorough understanding of digital product development and management.
Achievements
During her tenure at Rogers Communications, Lucia Henzel successfully launched multi-factor authentication (MFA/2FA) to 8 million users, significantly enhancing security. She managed and optimized end-to-end user operations for digital properties and provided technical assistance and documentation to multiple stakeholders, showcasing her capability of managing complex digital projects.
Education and Expertise
Lucia Henzel studied Business at Centennial College. Her academic background, combined with her extensive professional experience, has given her a comprehensive understanding of product management and digital operations. She is particularly passionate about creating digital products that address real-world problems and deliver tangible value to both businesses and customers.