Luigi Barbieri
About Luigi Barbieri
Luigi Barbieri is the Director Of Operations at Klinet Industries in Montreal, Canada, with extensive experience in management and operations across various industries.
Title
Luigi Barbieri currently holds the title of Director Of Operations at Klinet Industries. In this role, he oversees the daily operations and ensures that processes run smoothly and efficiently. His position involves direct management of resources and the performance management of frontline team members.
Company
Luigi Barbieri is currently employed at Klinet Industries, a company based in the Montreal, Canada Area. Klinet Industries focuses on delivering superior customer experiences through continuous operational improvements and efficient management practices. Having advanced from Project Manager to Director Of Operations, he has implemented key operational improvements that have significantly enhanced the customer experience.
Previous Experience
Before his current role, Luigi Barbieri has accumulated extensive experience across various organizations. He worked at TELUS as a Team Manager in the Business Channel Care Sales and Support division from 2017 to 2018, and earlier as a Business Analysis Subject Matter Expert at TELUS Mobility from 2016 to 2017. Luigi also served as a Loyalty and Retention Specialist for Small and Medium Business at TELUS Mobility from 2013 to 2016. His career also includes roles at Gianni’s Bistro Cafe as Manager from 2009 to 2012, a Postman at Canada Post in 2008, Assistant Supervisor at Complexe Sportif Bois-de-Boulogne from 2006 to 2008, and Supervisor at Les Corporations Totalcampo from 2005 to 2008.
Education and Expertise
Luigi Barbieri attended Dawson College, where he completed an Associate's Degree in Business/Commerce, General from 1999 to 2002. His academic background has provided him with a strong foundation in business principles and commerce, which he leverages in his current and past management roles.
Operational Improvements at Klinet Industries
In his tenure at Klinet Industries, Luigi Barbieri has been instrumental in implementing several key operational improvements. These enhancements have significantly improved the customer experience. He provides real-time management of resources while actively mentoring team members to achieve higher levels of performance. Additionally, Luigi maintains relationships with internal stakeholders to ensure coordinated support and excellent customer service, and proactively reports real-time call drivers impacting the customer experience.