Lydia Boursalian
About Lydia Boursalian
Lydia Boursalian is a Learning Specialist at Telus in Vancouver, British Columbia, Canada, with extensive experience in customer service, hospitality, and decision support analysis.
Current Role at Telus
Lydia Boursalian is currently employed as a Learning Specialist at Telus in Vancouver, British Columbia, Canada. In this role, Lydia specializes in instructional design and project management within the telecommunications industry. Her current position builds on a long-standing relationship with Telus, where she has been a part of the Consumer Solutions team for over a decade.
Previous Experience at Telus
Before her current role, Lydia Boursalian worked as a Client Care Help Desk Specialist at Telus from 2008 to 2011. This role, also based in Vancouver, British Columbia, provided her with a solid foundation in client care and customer support. Her transition within the company reflects her growth and development in the telecommunications sector.
Hospitality and Customer Service Background
Lydia Boursalian has extensive experience in the hospitality and customer service sectors from her time at Delta Hotels and Resorts® and Marriott International. She served as Maître D'hôtel at Delta Hotels and Resorts® for two years (2006-2008) in Toronto, Ontario, and worked at Marriott International as a Restaurant Supervisor and Executive Club Concierge for three years (2002-2005) in Bethesda, Maryland. These roles instilled in her a strong customer service ethos that she continues to apply in her professional endeavors.
Decision Support Analysis Experience
From 1997 to 2001, Lydia Boursalian worked at CN as a Decision Support Analyst in Montréal, Quebec. This four-year tenure provided her with a robust background in decision support analysis, equipping her with analytical skills crucial for her future roles. Her experience at CN underscores her diverse capabilities across different industries and positions.