Malcolm Ferguson
About Malcolm Ferguson
Malcolm Ferguson is a Project Coordinator at TELUS in Ottawa, Ontario, Canada, with extensive experience in project management and client relations.
Company
Malcolm Ferguson currently works at TELUS as a Project Coordinator. TELUS is a significant telecommunications company in Ottawa, Ontario, Canada. His role includes coordinating and managing various projects and services to ensure smooth delivery and high client satisfaction.
Title
Malcolm Ferguson serves as a Project Coordinator at TELUS. His responsibilities include coordinating the implementation of internal and third-party Value-Added Service (VAS) products, managing project workflows, and collaborating with internal and external stakeholders to ensure efficient project execution.
Education and Expertise
Malcolm Ferguson holds a Bachelor of Arts in Philosophy from the University of Canterbury, obtained from 1996 to 2000. In 2001, he earned a Certificate in English Language Teaching to Adults from the University of Cambridge. His education provided a strong foundation for his coordination and training roles in various companies.
Professional Background
Malcolm Ferguson has a diverse professional background, having worked in multiple roles and companies. Before his current position at TELUS, he worked at 2degrees NZ Ltd as a Corporate Solution Delivery Specialist, Provisioning Specialist, and Provisioning Coordinator in Christchurch, New Zealand. He also held roles as Logistics Coordinator at Downer and Customer Service Representative at Spark New Zealand. His experience spans various aspects of project coordination, customer service, and logistics.
Key Projects at TELUS
At TELUS, Malcolm Ferguson has developed and documented workflow processes for new Value-Added Service products. He has designed guide and process documents, trained staff, coordinated network configurations, and ensured accurate invoicing. He also facilitated meetings and maintained strong relationships with third-party vendors and clients to ensure successful project delivery.