Malcolm Pilgrim
About Malcolm Pilgrim
Malcolm Pilgrim is the Market Intelligence Manager at TELUS in Toronto, Ontario, Canada, with a background in business intelligence and CRM from his tenure at BMW Group Financial Services Canada and BMW Group Canada.
Title
Malcolm Pilgrim holds the position of Market Intelligence Manager at TELUS.
Current Role at TELUS
At TELUS, Malcolm Pilgrim leads cross-functional revenue planning efforts aimed at achieving superior long-term strategic outcomes and near-term tactical implementation. He is responsible for consolidating the reporting of both financial and non-financial metrics, as well as developing forecasting and business models for planning purposes. He proactively identifies growth opportunities by developing a business unit list of profitability-driven initiatives. Additionally, he monitors competitor activity to assess impacts on business performance and proposes timely responses. Malcolm generates and implements tactical and strategic business changes across various departments, including sales, marketing, customer experience, and operations.
Previous Experience at BMW Group Financial Services Canada
Before joining TELUS, Malcolm Pilgrim worked at BMW Group Financial Services Canada. From 2019 to 2020, he served as a Senior Business Intelligence Analyst, and from 2016 to 2019, he held the position of Senior Portfolio Analyst. His roles involved comprehensive data analysis, business intelligence reporting, and portfolio management.
Previous Roles at BMW Group Canada
Malcolm Pilgrim's tenure at BMW Group Canada included several roles. As a CRM Projects Specialist from 2013 to 2016, he managed customer relationship management projects. Prior to that, from 2012 to 2013, he served a one-year internship in CRM marketing.
Educational Background
Malcolm Pilgrim holds a Master of Science (MSc) in Psychology from McMaster University, where he studied from 2010 to 2012. He also earned a Bachelor of Arts (B.A.) with Honors in Psychology from McMaster University, completing his undergraduate studies from 2006 to 2010. Additionally, Malcolm gained research experience as a Research Assistant at McMaster University in 2010.