Malcolm Smith
About Malcolm Smith
Malcolm Smith is a Field Manager at TELUS, with a background in business and commerce, and extensive experience in technical and managerial roles within the company.
Company
Malcolm Smith currently works at TELUS as a Field Manager. He previously held positions within the same company as a TV Analyzer and Service Technician, demonstrating his long-term commitment to TELUS.
Title
Malcolm Smith holds the position of Field Manager at TELUS. His role involves managing teams, improving processes, and ensuring the efficient delivery of services.
Education and Expertise
Malcolm Smith studied at Douglas College, where he earned a Diploma in Business and Commerce from 2000 to 2004. Prior to this, he completed his secondary education at Terry Fox Secondary, obtaining a Dogwood Certificate in 2000.
Professional Background
Malcolm Smith has built a robust professional background at TELUS. From 2008 to 2013, he worked as a Service Technician, and from 2010 to 2013, he also served as a TV Analyzer. In his current role as Field Manager, he manages teams and develops processes to improve efficiency and service delivery.
Management and Process Improvement
As a Field Manager at TELUS, Malcolm Smith managed a team of 15 technicians at the Wayburne Compound, supporting regions like New Westminster, East Vancouver, and Burnaby. He later moved to the Westwood Compound to support the Tri-Cities team. He developed new processes to reduce truck rolls and trained technicians to complete jobs correctly on the first attempt, thereby increasing sales and ensuring accurate billing for services rendered.
Team Collaboration and Training
Malcolm Smith actively collaborates with team members to maximize the effective use of financial resources. He continuously participates in in-house training to enhance his leadership and support skills, ensuring that his teams are well-equipped to handle their tasks efficiently.