Mandeep Lalli
About Mandeep Lalli
Mandeep Lalli is the Manager of Customer Experience Design Strategy at TELUS in Toronto, with over 15 years of experience in strategic roles focusing on customer experience and marketing.
Company
Mandeep Lalli currently works at TELUS as Manager, Customer Experience Design Strategy in Toronto, Ontario, Canada. With her current role, she focuses on integrating customer experience improvements through a well-coordinated roadmap of Business Owner enhancements.
Title
Mandeep Lalli holds the title of Manager, Customer Experience Design Strategy at TELUS. Her responsibilities include leading large, cross-functional teams and balancing multiple priorities to enhance user experience and customer satisfaction.
Education and Expertise
Mandeep Lalli earned a Bachelor of Business Administration (BBA) in Business - Marketing from Wilfrid Laurier University, where she studied from 2001 to 2005. She has over 15 years of experience in strategic roles, focusing on customer experience and marketing.
Previous Roles
Prior to her current role, Mandeep worked at Koodo as Senior Product Manager, Digital Adoption and Customer Experience from 2016 to 2021. Before that, she was with TELUS in various roles including Marketing Manager, Loyalty and Relationship Management from 2012 to 2016, Marketing Specialist from 2010 to 2011, and Marketing Associate (Co-op Student) in 2004. She also held the position of Marketing/Planning Analyst at HBC from 2006 to 2011.
Professional Skills
Mandeep Lalli is known for her creative approach to problem-solving and her ability to balance multiple priorities and deadlines. She excels in relationship building and is comfortable leading large, cross-functional teams. She also coaches and mentors her team, fostering a passion for user experience and enhancing analytical and project management skills.