Mandeep Singh
About Mandeep Singh
Mandeep Singh is a Telecommunications Technician currently working as a Network Specialist at TELUS in Toronto, Canada, with extensive experience in contact center technologies and telecom industries.
Current Role at TELUS
Mandeep Singh currently works as a Network Specialist at TELUS in the Toronto, Canada area. His role involves managing and optimizing telecommunication networks, ensuring efficient and reliable network performance. Singh leverages his extensive experience in the telecom industry to enhance network capabilities and deliver high-quality services.
Previous Experience at SOFTEL Communications Inc.
From 2011 to 2013, Mandeep Singh served as an AVAYA Unified Communication Engineer at SOFTEL Communications Inc. in Toronto, Canada. During his tenure, he focused on implementing and managing AVAYA unified communications solutions, contributing to the enhancement of communication systems and ensuring seamless integration within the organization.
Technical Leadership at Aricent Group
Between 2010 and 2011, Mandeep Singh worked as a Technical Lead at Aricent Group in Gurgaon, India. In this role, he led technical teams and oversaw the development and deployment of telecommunications projects, fostering innovation and maintaining high standards of engineering practices.
Engineering Roles at Alcatel-Lucent
Mandeep Singh spent five years, from 2005 to 2010, at Alcatel-Lucent in various international locations including Gurgaon, India, Battipaglia, Italy, Barcelona, Spain, and Namur, France. As a Senior Software Engineer, he was involved in the development and maintenance of software solutions, ensuring consistency and efficiency across multiple projects and geographies.
Early Career at Infosys
From 2003 to 2005, Mandeep Singh worked as a Software Engineer at Infosys in Bangalore, India. His responsibilities included software development, testing, and implementation, contributing to diverse projects and gaining foundational experience in software engineering.
Education in Computer Science
Mandeep Singh holds a Bachelor of Technology (B.Tech.) in Computer Science from Punjabi University, where he studied from 1998 to 2002. His academic background provided him with a solid foundation in computer science principles and methodologies.
Expertise in Contact Center Technologies
Mandeep Singh has specialized expertise in contact center technologies including Avaya CM, Call Center Elite, Avaya Session Manager, Nortel Call Pilot and Symposium, and Genesys Framework. His technical proficiency enables him to design, implement, and manage sophisticated contact center solutions.
Telecom and Data Intensive Industry Experience
Mandeep Singh possesses comprehensive experience in the Telecom (IN/VAS), Contact Center, and Data Intensive industries. His knowledge extends to various signaling protocols such as SS7, SIP, INAP, Diameter, and Radius, which are crucial for the efficient operation of communication networks.
Skills in Data Modeling and Risk Management
With over five years of experience, Mandeep Singh has cultivated skills in data modeling, conceptual designs, risk management, bug tracking, testing, and managing custom and vendor application systems. These skills are essential for ensuring the integrity and performance of complex systems.
Software Development Lifecycle Expertise
Mandeep Singh has 6.5 years of experience in the Software Development Lifecycle (SDLC), Project Lifecycle (PLC), Software Quality Assurance Process, and testing of complex business systems. His expertise ensures the delivery of high-quality software solutions that meet business requirements.
Specialization in Avaya Aura Contact Center Elite
Mandeep Singh specializes in Avaya Aura Contact Center Elite, focusing on vector programming, call flow design, multi-site BSR, Business Advocate, and CMS reporting. His specialization supports the optimization and effective management of contact center operations.