Mandy Rukavina
About Mandy Rukavina
Mandy Rukavina is a Business Analyst II at TELUS with over 30 years of experience in various roles within the company.
Current Role at TELUS
Mandy Rukavina is currently employed as a Business Analyst II at TELUS. In this role, she leverages her extensive experience to create and analyze business cases that support strategic decision-making. Her proficiency in using tools such as Visio allows her to efficiently map and document processes, further contributing to the company's operational excellence.
Previous Positions at TELUS
Mandy Rukavina has a long-standing history with TELUS, where she has served in multiple capacities over her 30-year tenure. She held the position of Business Analyst I from 2007 to 2010. Prior to that, she was a Service Specialist in Provisioning from 2002 to 2007, and an Operations Manager from 2000 to 2002. Her career at TELUS began as a Customer Service Representative, a role she held for 11 years from 1989 to 2000 in the Vancouver, Canada Area.
Educational Background
Mandy Rukavina pursued her higher education at Simon Fraser University. The knowledge and skills acquired during her studies have been instrumental in shaping her professional career, particularly in areas such as business analysis, team building, and strategic decision-making.
Skills and Expertise
With over three decades of experience at TELUS, Mandy Rukavina has honed diverse skills that include creating and analyzing business cases, team building, and fostering collaborative work environments. She specializes in contact center operations and optimization, and has a strong background in product marketing within the telecommunications industry. Additionally, she is proficient in using Visio for process mapping and documentation.