Mao Y
About Mao Y
Mao Y is a Store Manager at TELUS in British Columbia, Canada, with a background in Information Technology and Computer Science. He has a history of improving customer satisfaction, leading high-performing teams, and organizing community outreach events.
Current Position at TELUS
Mao Y currently serves as a Store Manager at TELUS in British Columbia, Canada. In this role, Mao Y has actively contributed to the company's performance by leading a team to achieve the highest sales growth in the region for two consecutive quarters. Mao Y also implemented a customer feedback system that increased customer satisfaction scores by 15%, demonstrating a commitment to enhancing customer experiences and operational efficiency.
Previous Experience at TELUS
Before taking on the role of Store Manager, Mao Y worked as a Digital Home Technician at TELUS in Vancouver, British Columbia, Canada. During this tenure from 2019 to 2022, Mao Y honed technical skills and contributed to delivering high-quality digital home services to clients. This role laid the foundation for a deep understanding of TELUS's product offerings and customer service standards, which later translated into leadership and operational improvements in the store management position.
Experience at Starbucks and Apple
Mao Y's professional journey also includes roles at Starbucks and Apple. At Starbucks, Mao Y worked as a Supervisor for 7 months from 2018 to 2019, managing team operations and customer service. Prior to that, Mao Y served as a Technical Specialist at Apple from 2016 to 2018 in Vancouver, Canada, where responsibilities included diagnosing and resolving technical issues and providing customer support. These experiences contributed to Mao Y's skills in team leadership, technical problem-solving, and customer relations.
Educational Background
Mao Y's educational background is rooted in Information Technology and Computer Science. Mao Y holds a Bachelor of Applied Science - BASc in Computer Science from Simon Fraser University, where studies took place from 2014 to 2019. Additionally, Mao Y earned a diploma in Information Technology from Douglas College. Earlier academic pursuits include a Bachelor's degree in Ecology from South China Agricultural University, completed between 2009 and 2013. This comprehensive education has provided Mao Y with a solid foundation in both technical and scientific disciplines.
Key Achievements and Initiatives
Throughout the career, Mao Y has been recognized for significant contributions, including receiving the 'Employee of the Year' award at TELUS in 2021 for outstanding performance and leadership. Mao Y developed and executed a training program for new hires at TELUS, which reduced onboarding time by 20%, and organized community outreach events that resulted in a 10% increase in local store traffic. These achievements highlight Mao Y's effectiveness in team leadership, operational improvements, and community engagement.