Marc Andre Coulombe
About Marc Andre Coulombe
Marc Andre Coulombe is the Director of Operations at TELUS in Montreal, Canada, overseeing global contact center operations and various service desks.
Title
Marc Andre Coulombe is currently serving as the Director Of Operations at TELUS, based in the Montreal, Canada Area. Additionally, he holds the title of Director of Client Care at TELUS in Mont-Saint-Hilaire, Quebec.
Professional Experience at TELUS
Marc Andre Coulombe has held multiple roles at TELUS over the years. He started as Manager of Service Assurance from 2003 to 2014, working for 11 years in Montreal, Canada Area. Since October 2019, he has been the Director Of Operations at TELUS Business, where he oversees Global Contact Center operations for TELUS Business Solutions' Fixed (Wireline) and 3rd Wave service desks. His responsibilities include supporting fulfillment, helpdesk, and service assurance activities for various TELUS products like Business Voice/Data/PureFibre, Hospitality TELUS TV, Business Connect, TELUS Secure Business, and IoT portfolios.
Prior Work Experience
Before joining TELUS, Marc Andre Coulombe worked at AEI Internet Inc. as a Technical Support Manager for one year from 2002 to 2003. He also held the same title at Inet Technologies for four years from 1998 to 2002 in Montreal, Canada Area. His career began at ColbaNet, where he served as Technical Support Manager from 1995 to 1998 in Ville St-Laurent.
Education and Expertise
Marc Andre Coulombe has a diverse educational background. He completed a Mini-MBA program at McGill University in 2010. He also studied Pure and Applied Sciences at Dawson College, earning a General Education Diploma from 1994 to 1997. His academic achievements have equipped him with a broad range of skills beneficial in his professional roles.