Marco Palma
About Marco Palma
Marco Palma is a Learning Specialist at TELUS, a Customer Service Coordinator at Wolf Advanced Technology, and a freelance Music Producer in the Greater Toronto Area and Vancouver, British Columbia.
Title
Marco Palma holds the title of Learning Specialist. He is currently employed in several roles, including Customer Service Coordinator at Wolf Advanced Technology, Music Producer in the Greater Toronto Area, and Sales Representative and Learning Specialist at TELUS.
Current Employment
Marco Palma currently works with multiple organizations. He is employed as a Customer Service Coordinator at Wolf Advanced Technology in Whitchurch-Stouffville, Ontario, Canada. He is also pursuing his passion as a freelance Music Producer in the Greater Toronto Area Metropolitan Area. Additionally, he continues to serve as a Learning Specialist and Sales Representative at TELUS in Vancouver, British Columbia, Canada.
Previous Roles at TELUS
Marco Palma has extensive experience at TELUS, having held several positions over 12 years. He worked as a Sales Representative from 2009 to 2021, a Small and Medium Business Specialist from 2011 to 2021, and a Learning Specialist from 2013 to 2021. Through these roles, he has developed a strong understanding of customer service, sales, and business development in the Greater Toronto Area.
Educational Background
Marco Palma has a solid educational background. He earned a Bachelor of Arts in Philosophy from York University. Additionally, he holds two certificates from Seneca College: one in Music Production and the other in Communication and Media Studies. This diverse education has equipped him with a broad skill set applicable to his various professional roles.
Skills and Responsibilities
Marco Palma coordinates Return Material Authorization (RMA) correspondence for several defense and aerospace manufacturers. He uses Excel and Salesforce to organize and track forecasted orders. He supports the sales admin pipeline by drafting quotes, actioning sales orders, and processing purchase orders. He also conceptualizes and produces weekly PowerPoint marketing slides and serves as administrative support and primary customer service liaison. His responsibilities include assisting clients through expert management of the chatbot, sales line, and general sales inbox.