Marie Andree Gagnon
About Marie Andree Gagnon
Marie Andree Gagnon is a Senior Analyst in Process Management at TELUS in Rimouski, Quebec, Canada, with over 15 years of experience in customer service and business analysis.
Current Title and Role at TELUS
Marie Andree Gagnon currently holds the position of Analyste Senior, Gestion des Processus at TELUS in Rimouski, Quebec, Canada. In this role, she is responsible for managing process workflows and ensuring efficient operations within the company. Her expertise in process management significantly contributes to the operational success of TELUS in the region.
Previous Experience at TELUS
Marie Andree Gagnon has been a dedicated employee at TELUS for over 15 years. She began her career with the company as a Représentant service clients in 2008, a role she held for 8 years. In 2016, she transitioned to an Analyste d’affaires position, where she focused on business analysis for 3 years. Her dedication and hard work led to her promotion to her current senior analyst role in 2019.
Education and Certifications
Marie Andree Gagnon studied at Université Laval, where she obtained a Certificat in Gestion de la relation consommateur from 2019 to 2021. She also attended Cégep Limoilou, which further solidified her educational foundation. These academic credentials have equipped her with in-depth knowledge of customer relationship management, complementing her extensive professional experience.
Professional Background and Expertise
Marie Andree Gagnon has a robust background in the telecommunications industry, particularly in customer service and business analysis. Her career at TELUS showcases a progression from customer-facing roles to analytical and process management positions. This diverse experience has granted her a comprehensive understanding of both customer interactions and internal business processes, making her a valuable asset to TELUS.