Marie Jeanne Jansezian
About Marie Jeanne Jansezian
Marie Jeanne Jansezian is a Loyalty and Retention Specialist at TELUS in Vancouver, British Columbia, Canada, with expertise in client loyalty, upselling, and troubleshooting technical issues.
Loyalty And Retention Specialist at TELUS
Marie Jeanne Jansezian has been a Loyalty and Retention Specialist at TELUS since August 2013. In this role, she works in Vancouver, British Columbia, Canada, focusing on maintaining and enhancing client relationships. Her duties include building client loyalty, offering client recommendations, and providing alternatives to ensure customer satisfaction. Marie's expertise in troubleshooting technical issues and communicating with internal operational groups allows her to investigate and resolve complex client issues efficiently. Additionally, she specializes in upselling products and services to increase revenue and feature penetration.
Education and Expertise
Marie Jeanne Jansezian graduated from the John Molson School of Business. This education provided her with a solid foundation in business principles and practices, which she applies in her current role at TELUS. Marie has developed a specialization in customer retention, loyalty building, and technical troubleshooting. Her ability to analyze client information and provide well-founded recommendations contributes significantly to the satisfaction and retention of clients. She also excels in identifying and offering long-term solutions to keep clients engaged with the TELUS Mobility network.
Professional Background
Marie Jeanne Jansezian has been an integral part of TELUS since 2013. Over the years, she has honed her skills in loyalty and retention, offering valuable insights into improving client relations and retaining customers. Her role involves in-depth communication with both clients and internal teams to resolve issues and enhance service quality. Marie's proficiency in upselling further aids in increasing the adoption of services and boosting revenue. Her experience and dedication make her a pivotal figure in the Loyalty and Retention team at TELUS.
Client Retention Strategies
Marie Jeanne Jansezian employs various strategies to retain clients at TELUS. Her approach includes thorough analysis of client information to make informed recommendations, problem-solving to identify and fix technical issues, and upselling to improve service adoption. By offering tailored solutions and alternatives, she ensures client satisfaction and loyalty. Her consistent communication with operational groups helps in addressing and resolving complex issues, thereby maintaining a high standard of client service and retention.