Marilyn P.
About Marilyn P.
Marilyn P. is a Product Specialist at TELUS with over 18 years of experience in the telecommunications industry, specializing in wireless technologies and telecommunications.
Current Title at TELUS
Marilyn P. is currently a Product Specialist (DO) at TELUS, based in Markham, Ontario, Canada. She continues to expand her expertise in wireless technologies and telecommunications in her current role.
Education and Expertise in Telecommunications
Marilyn P. studied Information Technology Management at Ryerson University, majoring in Telecommunications and Infrastructure. She also completed a minor in HR Management, culminating in a Bachelor of Commerce (B.Com.). Her educational background has equipped her with deep expertise in wireless technologies and telecommunications.
Professional Background in Telecommunications
Marilyn P. has amassed over 18 years of experience in the telecommunications industry, primarily with TELUS. She has served in various roles, including Sales Representative, Client Business Analyst, Data and Network Analyst, DNA Help Desk/Service Resolution Analyst, Network Operations Centre (NOC) - Surveillance Specialist, Data Support Analyst - Consumer, Acting Team Manager - Technical Support, and currently as a Data Support Analyst - Roaming Specialist.
TELUS Career Journey
Marilyn P.'s career at TELUS began in 2003 as a Sales Representative in Scarborough, Ontario. Over the years, she transitioned through several roles such as Client Business Analyst, Data and Network Analyst, DNA Help Desk/Service Resolution Analyst, Network Operations Centre (NOC) - Surveillance Specialist, Data Support Analyst - Consumer, and Acting Team Manager - Technical Support. Presently, she holds multiple positions, including Product Specialist (DO) and Data Support Analyst - Roaming Specialist, situated in Markham, Ontario.
Customer Experience and Leadership
Marilyn P. possesses a robust background in customer experience and leadership, gathered from her multifaceted roles at TELUS. As an Acting Team Manager - Technical Support in Scarborough, Ontario from 2020 to 2021, she honed her leadership skills and demonstrated proficiency in managing technical support teams effectively.