Marilyn Pascual
About Marilyn Pascual
Marilyn Pascual is a Data Support Analyst - Roaming Specialist at Telus in Vancouver, British Columbia, Canada, with over 20 years of experience in the telecommunications industry.
Current Role at Telus
Marilyn Pascual currently holds the position of Data Support Analyst - Roaming Specialist at Telus. She is based in Vancouver, British Columbia, Canada. In this role, she is responsible for data support operations, with a special focus on roaming services.
Experience at Telus
Marilyn has been with Telus for over 18 years, showcasing her long-term commitment and expertise within the company. Her roles have varied significantly, from Sales Representative and Client Business Analyst to roles more focused on technical support and analytics. Notably, she has worked as a Data Support Analyst - Consumer and spent five years as a Surveillance Specialist in the Network Operations Centre.
Background in Network Operations and Surveillance
Marilyn has extensive experience in network operations and surveillance, having worked in Telus's Network Operations Centre as a Surveillance Specialist for five years. Her deep understanding of network operations equips her with the skills necessary for monitoring and maintaining telecommunications networks.
Service Resolution and Help Desk Support
With three years of experience as a DNA Help Desk and Service Resolution Analyst at Telus, Marilyn has a strong background in service resolution and help desk support. Her role involved providing technical assistance and resolving service issues, ensuring customer satisfaction and streamlined operations.
Educational Background
Marilyn Pascual holds a Bachelor of Commerce degree in Management from Ryerson University. Her academic background in management complements her extensive experience in the telecommunications industry, providing a solid foundation for her analytical and support roles.