Marina Yonan
About Marina Yonan
Marina Yonan is a Senior Strategy Manager at TELUS in Toronto, Ontario, Canada, focusing on data analytics and customer journey simplification.
Current Role at TELUS
Marina Yonan serves as the Senior Strategy Manager at TELUS in Toronto, Ontario, Canada. In this position, she leads the strategy planning and enablement for the Data Analytics Platform at TELUS Digital. Her work involves engaging with various business lines within TELUS Digital, Marketing, and Customer Service Excellence. She focuses on utilizing data analytics to simplify and digitize the customer journey, aiming for operational efficiency and positive EBITDA impact.
Previous Roles at TELUS
Marina Yonan has held multiple positions at TELUS over the years. She worked as a Senior Program Manager from 2017 to 2020, and a Business Consultant from 2014 to 2017. Earlier roles include being a Senior Business Analyst from 2010 to 2014 and a Business Analyst from 2005 to 2010. Through these experiences, Marina has developed a comprehensive understanding of the telecommunications industry and business analytics.
Experience at Microsoft Canada
Before joining TELUS, Marina Yonan worked at Microsoft Canada as a Network Specialist from 2003 to 2004. During her 11-month tenure, she gained valuable experience in network systems and IT infrastructure, which laid the foundation for her subsequent roles in business analysis and strategy.
Educational Background
Marina Yonan has a diverse educational background. She studied Computer Systems Networking and Telecommunications at DeVry College from 2002 to 2003. Earlier, she earned a Bachelor in Dentistry & Dental Prosthodontics from the University of Tehran, which she attended from 1994 to 1997. Her varied academic qualifications provide her with a unique perspective in her current field.
Focus on Data Analytics at TELUS
In her role at TELUS, Marina Yonan focuses on leveraging data analytics and insights to create a more personalized and humanized digital customer journey. Her strategic initiatives aim to drive simplicity, self-serve adoption, and operational efficiency. By integrating data-driven insights, she helps in shaping customer experiences that are both efficient and impactful.