Marisa Generoso
About Marisa Generoso
Marisa Generoso is a Project Manager with over 20 years of experience in the telecommunications industry, having held various roles at Telus.
Project Manager
Marisa Generoso currently holds the title of Project Manager. Her role involves overseeing projects, coordinating tasks, and ensuring that objectives are met on time and within budget. With her extensive background in the telecommunications industry, she brings a wealth of experience and leadership to her current position.
Telus Workforce Management Analyst
From 2010 to 2015, Marisa Generoso worked as a Workforce Management Analyst at Telus. In this role, she focused on optimizing staff schedules, forecasting workforce requirements, and analyzing labor data to enhance operational efficiency. Her five years in this position equipped her with deep insights into workforce planning and management.
Telus Channel Care Analyst
Between 2007 and 2010, Marisa Generoso served as a Channel Care Analyst at Telus. During this period, she was responsible for analyzing customer service channels, identifying areas for improvement, and implementing changes to enhance customer satisfaction. Her three years in this role helped her develop a keen eye for detail and a thorough understanding of customer care operations.
Telus Store Manager
Marisa Generoso was a Store Manager at Telus from 2003 to 2007. In this capacity, she managed store operations, led sales teams, and ensured excellent customer service. Her leadership during these four years greatly contributed to the store's performance and customer experience.
Telecommunications Industry Experience
Marisa Generoso boasts over 20 years of experience in the telecommunications industry. Over the course of her career, she has transitioned from sales roles to various managerial and analytical positions. Her extensive experience includes roles in sales, store management, channel care analysis, and workforce management, providing her with a comprehensive understanding of telecommunications operations.