Mark Masecchia
About Mark Masecchia
Mark Masecchia is the Director of Mobility Loyalty & Retention at TELUS, with over 20 years of experience in the company.
Title and Current Role
Mark Masecchia is the Director of Mobility Loyalty & Retention at TELUS. In this role, he oversees strategies to improve customer loyalty and retention within the mobility sector. His work aims to enhance the customer experience, drive long-term engagement, and support overall business growth.
Professional History at TELUS
Mark Masecchia has been with TELUS for over 20 years, starting his journey with the company in 2003. Initially, he served as the Operations Manager for a decade, from 2003 to 2013, in the Montreal, Canada area. He then transitioned to his current role as Director of Mobility Loyalty & Retention, where he has continued to contribute significantly to TELUS's success.
Experience in Customer Loyalty and Retention
With extensive experience in customer experience and loyalty within the mobility sector, Mark Masecchia brings a wealth of knowledge to his current role. His expertise helps TELUS implement effective loyalty and retention strategies that prioritize customer satisfaction and long-term engagement.
Contributions to TELUS and Montreal Business Community
Based in Montreal, Canada, Mark Masecchia has not only contributed significantly to TELUS's growth but also to the local business community. His role involves understanding the local market dynamics and tailoring strategies that benefit TELUS's mobility customers in the region.