Mark Ostrovsky
About Mark Ostrovsky
Mark Ostrovsky is a Project Manager II specializing in New Products & Services at TELUS in Vancouver, British Columbia, Canada, with over 9 years of experience in various roles at the company.
Current Position at TELUS
Mark Ostrovsky currently serves as Project Manager II for New Products & Services at TELUS in Vancouver, British Columbia, Canada. With a focus on customer-facing products and services, he is spearheading various projects that drive innovation and customer satisfaction. His role involves coordinating between cross-functional teams to ensure timely delivery and operational readiness of new initiatives.
Previous Roles at TELUS
Mark Ostrovsky has a rich history with TELUS, having held several roles over the past nine years. Prior to his current position, he worked as a Business Analyst II for New Products & Services from 2019 to 2020, and for Proof-of-Concepts from 2018 to 2019. He also served as a Team Manager for Loyalty & Retention from 2015 to 2018, and as a Client Care Representative in the same division from 2014 to 2015. These roles have helped him build a strong foundation in customer service, loyalty strategies, and business analysis.
Education and Academic Background
Mark Ostrovsky studied at the University of Northern British Columbia (UNBC) from 2009 to 2013. His educational background has provided him with a comprehensive understanding of various business principles and analytical techniques, which he has successfully applied throughout his career at TELUS.
Expertise in Loyalty and Retention Strategies
Mark Ostrovsky has extensive experience in loyalty and retention strategies. During his tenure as Team Manager and Client Care Representative in the Loyalty & Retention division at TELUS, he focused on retaining existing customers and enhancing their satisfaction. His work involved managing teams, developing retention programs, and directly addressing customer concerns to improve overall loyalty rates.
Progression at TELUS
Mark Ostrovsky has been with TELUS for over nine years, advancing through various roles that span client care, team management, business analysis, and project management. His journey from Client Care Representative to Project Manager II illustrates his continuous professional growth and adaptability within the company. Notably, he facilitated the operational readiness for TELUS Health and TV services, including Optik and Pik, showcasing his ability to manage complex projects successfully.