Mark Pittana
About Mark Pittana
Mark Pittana is the Knowledge and Implementation Manager with extensive experience in technical support and service desk management, having worked at Telus in various capacities for 14 years.
Title
Mark Pittana serves as the Knowledge and Implementation Manager. His role leverages his extensive background in technical support and service desk management, embodying a blend of technical and managerial expertise.
Work Experience at Telus Communications
Mark Pittana worked as an Implementation Manager at Telus Communications from 2013 to 2017, spanning four years. This role likely involved overseeing the deployment of various telecommunications projects, ensuring alignment with strategic goals, and managing stakeholder expectations.
Technical Support Specialist at Telus Mobility
From 2011 to 2013, Mark Pittana served as a Google Apps Technical Support Specialist Tier IV at Telus Mobility. Over these two years, he provided high-level technical support for Google Apps, addressing complex issues and contributing to service improvements.
Service Desk Team Lead at Telus Health and Payment Solutions
Mark Pittana held the position of Technical Service Desk Team Lead at Telus Health and Payment Solutions from 2003 to 2011. During his eight-year tenure, he led teams and managed technical support operations, fostering a responsive and efficient service desk environment.
Educational Background
Mark Pittana attended McGill University and completed a Bachelor of Commerce from 2015 to 2017. He also earned a bachelor's degree from Concordia University between 1996 and 2000 and studied at Vanier College from 1993 to 1996.