Marlene Lau
About Marlene Lau
Marlene Lau is the Market Intelligence Manager for Market Insights and Segmentation at Telus, with extensive experience in market intelligence and a background in customer service logistics and community services.
Current Role at Telus
Marlene Lau is currently serving as the Market Intelligence Manager, Market Insights and Segmentation at Telus. She has been in this role since June 2018, accumulating over five years of experience. Her responsibilities include overseeing market intelligence activities and developing segmentation strategies to enhance market insights.
Previous Experience at Bombardier
Marlene Lau worked at Bombardier for nearly six years in various roles. From 2012 to 2017, she was a Market Analyst specializing in market intelligence and analysis based in Dorval, Quebec. Prior to this, she served as a Regional Market Analyst in market development from 2011 to 2012. Her experience at Bombardier provided her with a robust foundation in market analysis and development.
Education and Academic Background
Marlene Lau holds a Master of Business Administration from the University of British Columbia, which she completed from 2004 to 2006. She also has a Bachelor of Science degree from the University of Calgary, spanning from 1994 to 1999. Her academic background has contributed to her extensive knowledge in business administration and science.
Early Career and Customer Service Experience
Before her roles in market intelligence, Marlene Lau gained significant experience in customer service and logistics management at Inhaus Surfaces Limited. She worked as a Customer Service Logistics Manager from 2007 to 2010 and as a Marketing Coordinator from 2006 to 2007. These roles added depth to her expertise in customer relations and logistical operations.
Community Services and Artist Management
Marlene Lau has a diverse early career that includes working in community services and artist management. She was an Artist Management Assistant at The Feldman Agency in 2005 for three months. Additionally, she held multiple roles at DDRC and Closer to Home Community Services in Calgary, Alberta, from 1999 to 2004. Her positions included Community Resource Worker and Support Worker, highlighting her commitment to community service.