Marsha Medina
About Marsha Medina
Marsha Medina is an IT Project Manager at TELUS with extensive experience in telecommunications and business process improvement.
Current Position at TELUS
Marsha Medina currently holds the position of IT Project Manager at TELUS. In her role, she manages multiple large-scale infrastructure projects within the telecommunications industry. Her responsibilities likely include overseeing project timelines, budget, and deliverables, while ensuring alignment with client needs and enhancing customer service through effective management practices.
Previous Roles at TELUS
Before her current role, Marsha Medina served as an ITIL certified Change and Problem Management Analyst at TELUS from 2009 to 2015. In this capacity, she focused on handling ITIL processes, especially change management, ensuring smooth transitions and minimal disruptions. Prior to that, she worked at Telus Mobility as a Client Business Analyst from 2004 to 2009. Her role included gathering and analyzing requirements to support client business needs and improve business processes.
Educational Background
Marsha Medina has a robust educational background that supports her professional expertise. She studied IT Project Management at York University from 2010 to 2012, which equipped her with essential skills for her role as an IT Project Manager. Additionally, she studied Human Resources Management at Centennial College from 2005 to 2008, earning a qualification in Human Resources. This diverse educational foundation assists her in effectively managing both projects and people.
Business Process Improvement Experience
Marsha Medina has extensive experience in business process improvement initiatives. Her expertise in requirements analysis and requirements gathering ensures that project deliverables meet client needs. Her focus on business process improvement has proven instrumental in enhancing overall operational efficiency and customer satisfaction within the telecommunications projects she manages.
ITIL Expertise
Marsha Medina possesses strong expertise in ITIL, particularly in change management processes. During her tenure as a Change and Problem Management Analyst, she focused on implementing and managing ITIL practices to ensure smooth and efficient transitions. Her knowledge in ITIL plays a crucial role in her ability to manage complex IT projects and drive successful outcomes.