Martin Novotny
About Martin Novotny
Martin Novotny is the Director of Client Care at TELUS in Calgary, Alberta, Canada, with over 20 years of experience in the telecommunications and airline industries.
Title and Current Position
Martin Novotny serves as the Director of Client Care at TELUS, based in Calgary, Alberta, Canada. In this role, he oversees all aspects of client care operations, ensuring high levels of customer satisfaction and loyalty.
Professional Background
Martin Novotny has accumulated over 20 years of professional experience, primarily in the telecommunications and airline industries. His career at TELUS is marked by multiple leadership roles, including Senior Strategy Manager (2018-2021), Marketing Director (2016-2017), and Operations Manager of Client Loyalty and Retention (2012-2014). Before his current role, he was also a Senior Marketing Manager (2011-2012) and a Marketing Manager (2006-2011). Prior to joining TELUS, Martin worked as a Consultant at Stark Consulting Ltd and as a Route Development & Planning Analyst at WestJet from 2000 to 2005.
Education and Expertise
Martin Novotny earned his Bachelor of Commerce (BComm) degree in Marketing from the University of Calgary, where he studied from 1996 to 2002. His academic background laid the foundation for his expertise in marketing, customer loyalty, and strategic planning.
Customer Loyalty and Retention
Martin Novotny has a robust background in customer loyalty and retention strategies. During his tenure as Operations Manager for Client Loyalty and Retention at TELUS, he led various initiatives that significantly improved customer experience. His comprehensive understanding of customer behavior has been instrumental in developing strategies that foster loyalty and ensure long-term customer relationships.
Marketing and Strategic Planning
Throughout his career, Martin Novotny has acquired extensive experience in marketing and operations management. At WestJet, he played a crucial role in the strategic planning and development of new routes. At TELUS, he held multiple marketing positions where he was responsible for formulating strategies to enhance market presence and drive customer engagement.